Privacy policy

Last Updated: September 2026

At ZHAROKHA, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, contact us, subscribe to our communications, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from ZHAROKHA, we may collect certain personal information, including:

Personal Details

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Account information, if you create an account

Order and Transaction Information

  • Products purchased
  • Order value
  • Payment status
  • Shipping information
  • Returns, refunds, and exchanges
  • Previous purchase history

Payment Information

Payments may be processed through Shopify and/or authorised third-party payment gateways.

ZHAROKHA generally does not directly store complete debit card, credit card, UPI, banking, or other sensitive payment credentials.

Payment information is handled by the applicable payment service provider according to its own security and privacy standards.

Device and Technical Information

When you browse our website, certain information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referring website
  • Website interaction information
  • Cookie and tracking information

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Process returns, refunds, or exchanges
  • Respond to customer service enquiries
  • Verify transactions and prevent fraud
  • Maintain customer accounts
  • Improve our website and shopping experience
  • Understand customer preferences
  • Analyse website performance
  • Personalise product recommendations
  • Send marketing communications where permitted
  • Inform you about new collections, launches, offers, or events
  • Comply with legal, accounting, taxation, and regulatory obligations

We will only use personal information for legitimate business purposes and in accordance with applicable law.

3. Shopify

Our online store may be hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

Your information may be stored and processed through Shopify's systems, databases, and service providers.

Shopify may independently collect and process certain information when you interact with our store.

Shopify's handling of personal information is governed by its own privacy policies and terms.

4. Payment Gateways

We may use third-party payment providers to securely process transactions.

Depending on the payment method selected, your payment information may be processed by:

  • Payment gateways
  • Banks
  • Credit or debit card networks
  • UPI providers
  • Wallet providers
  • Other financial service providers

These third parties may process your information according to their respective privacy policies.

5. Sharing of Personal Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Courier and logistics partners
  • Warehousing and fulfilment partners
  • IT and hosting providers
  • Email and SMS service providers
  • Marketing and analytics platforms
  • Customer support tools
  • Accountants, auditors, legal advisers, and professional consultants
  • Government or regulatory authorities where legally required

We share only the information reasonably necessary for these parties to perform their services.

6. Shipping and Delivery Partners

To fulfil your order, we may provide your:

  • Name
  • Address
  • Phone number
  • Email address
  • Order and shipment information

to courier, delivery, fulfilment, or logistics partners.

These details are used solely for order processing, delivery, communication, and related services.

7. Marketing Communications

If you subscribe to our newsletter or consent to marketing communications, we may contact you through:

  • Email
  • SMS
  • WhatsApp
  • Other permitted communication channels

Marketing messages may include:

  • New product launches
  • Collection previews
  • Special offers
  • Brand stories
  • Events
  • Editorial content

You may unsubscribe from marketing emails at any time using the unsubscribe option provided in the message.

You may also contact us directly to request removal from marketing communications.

Transactional communications relating to orders, payments, shipping, returns, or customer service may still be sent even if you unsubscribe from marketing.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Keep your shopping cart active
  • Improve website functionality
  • Understand how visitors use the website
  • Measure marketing performance
  • Provide personalised experiences
  • Prevent fraud and improve security

You may manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

9. Analytics

We may use analytics tools to understand how visitors interact with our website.

These tools may collect information such as:

  • Pages visited
  • Session duration
  • Device information
  • Browser information
  • Traffic sources
  • Geographic information
  • Website interactions

This information helps us improve our website, products, marketing, and customer experience.

10. Advertising

We may use advertising and marketing platforms such as search engines and social media platforms to promote ZHAROKHA.

These platforms may use cookies, pixels, or similar technologies to:

  • Measure advertisement performance
  • Create audience segments
  • Display relevant advertisements
  • Understand user interactions

You may be able to control personalised advertising through the settings offered by those platforms.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Fulfil orders
  • Maintain customer service records
  • Manage returns or disputes
  • Meet accounting and taxation requirements
  • Prevent fraud
  • Comply with legal obligations
  • Resolve complaints or claims

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

12. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account passwords and login credentials.

13. Your Privacy Rights

Depending on applicable law and your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Request information about how your personal data is being processed
  • Raise a complaint regarding the handling of your personal information

To exercise any applicable privacy rights, contact us using the details provided below.

We may request information necessary to verify your identity before processing certain requests.

14. Children's Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe that a child has provided personal information to us without proper consent, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to external websites, social media platforms, payment services, or other third-party services.

Once you leave our website, ZHAROKHA is not responsible for the privacy practices, content, security, or policies of those third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

16. International Processing

Some of our service providers, including technology, hosting, analytics, payment, or marketing providers, may process or store information outside India.

Where applicable, we rely on appropriate contractual, technical, and organisational safeguards for such processing.

If ZHAROKHA begins actively selling to customers outside India, additional region-specific privacy rights may apply.

17. Legal Disclosure

We may disclose personal information where required to:

  • Comply with applicable laws or regulations
  • Respond to lawful government requests
  • Comply with court orders
  • Investigate suspected fraud
  • Enforce our legal rights
  • Protect our customers, employees, business, or property
  • Prevent misuse of our website or services

18. Business Transfers

If ZHAROKHA undergoes a merger, acquisition, restructuring, financing, sale, or transfer of business assets, certain customer information may be transferred as part of that transaction, subject to applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business
  • New website functionality
  • New technology
  • Changes to service providers
  • Changes in applicable laws or regulations

The latest version will always be published on this page with the updated effective date.

We encourage customers to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about how your personal information is handled, please contact:

ZHAROKHA

Address: SilverLine Apartments, Faizabad Road, L2-501, Ganeshpur Rahmanpur, Uttar Pradesh 226028, India
Email: as3870@gmail.com
Phone / WhatsApp: +91 87555 94588

For privacy-related requests, please include “Privacy Request” in the subject line of your email.