Refund policy

At ZHAROKHA, every piece is thoughtfully designed and crafted with care. Many of our products are handmade using natural materials and traditional techniques, which means slight variations in colour, texture, grain, embroidery, finish or form may occur. These variations are part of the character of handcrafted products and are not considered defects.

We want you to be happy with your purchase. Please review our return and refund guidelines below.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused, unworn and in its original condition
  • Have all original tags, labels and accessories intact
  • Be returned in its original packaging
  • Include the original invoice or proof of purchase

Products returned without their original packaging, showing signs of use, damage or alteration may not be accepted.

To initiate a return, please contact us at [customer care email] with your order number and reason for return.

Please do not send any product back without receiving return confirmation from our team.

Non-Returnable Products

For hygiene, customisation and product-specific reasons, the following items cannot be returned unless they are received damaged, defective or incorrect:

  • Made-to-order products
  • Personalised or customised products
  • Gift cards
  • Products purchased during clearance or final-sale promotions
  • Products damaged due to misuse or improper care
  • Products showing normal variations associated with natural or handcrafted materials

Certain categories may also have specific return restrictions mentioned on the respective product page.

Handmade & Natural Material Variations

ZHAROKHA works with natural materials and handcrafted processes.

Variations in:

  • Stone veining
  • Wood grain
  • Natural colour
  • Texture
  • Embroidery
  • Hand-finishing
  • Surface markings
  • Shape or dimensions within reasonable limits

are inherent characteristics of handcrafted products and make each piece unique.

Such natural variations are not considered manufacturing defects and will not qualify for return or replacement on that basis alone.

Damaged, Defective or Incorrect Orders

We carefully inspect and pack every order before dispatch.

If your product arrives damaged, defective or you receive an incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the outer and inner packaging
  • A short video showing the damage, wherever possible

Once reviewed and approved, we will arrange for a replacement, return or refund as applicable.

Please retain all original packaging until the issue has been resolved.

Return Shipping

For approved returns that are not related to damage, defect or an incorrect product, return shipping charges may be borne by the customer.

If the return is due to an error on our part or a product received damaged or defective, ZHAROKHA will arrange or reimburse the applicable return shipping.

Products must be packed securely to avoid damage during return transit.

ZHAROKHA reserves the right to decline a refund if a returned product reaches us damaged because of inadequate packaging by the customer.

Refunds

Once we receive the returned product, it will undergo a quality inspection.

If the return is approved, the refund will be processed to the original payment method.

Please allow approximately 7–10 business days after approval for the refund to reflect in your account. Actual processing time may vary depending on your bank, card provider or payment gateway.

Original shipping charges, if applicable, are generally non-refundable unless the return is due to an error by ZHAROKHA.

Exchanges

Where stock is available, we may offer an exchange for another size, colour or product variant.

Exchange requests must be made within 7 days of delivery.

If the requested replacement is unavailable, we may offer:

  • An alternative product
  • Store credit
  • A refund, where applicable

Any difference in product price will need to be settled before the replacement order is dispatched.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders may be cancelled only before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will fall under our standard return policy.

Made-to-order or personalised products cannot be cancelled once production has commenced.

If an eligible prepaid order is cancelled before dispatch, the refund will be made to the original payment method.

Sale & Promotional Purchases

Products purchased during special promotions may be subject to different return conditions.

Products specifically marked as Final Sale, Clearance or Non-Returnable cannot be returned or exchanged unless they are received damaged or defective.

International Orders

For international orders, customers may be responsible for return shipping charges, customs duties, import taxes and other applicable charges.

Original duties, taxes and international shipping charges are generally non-refundable.

We recommend contacting our customer care team before returning an international order.

Return Inspection

Acceptance of a return request does not automatically guarantee a refund.

All returned products are inspected after they reach us. ZHAROKHA reserves the right to refuse a return or deduct an appropriate amount from the refund if the product:

  • Has been used
  • Has been damaged after delivery
  • Is missing accessories or packaging
  • Has been altered
  • Does not meet the stated return conditions

Contact Us

For returns, refunds, exchanges or order-related questions, please contact:

ZHAROKHA
Address: SilverLine Apartments, Faizabad Road, L2-501, Ganeshpur Rahmanpur, Uttar Pradesh 226028, India
Email: as3870@gmail.com
Phone / WhatsApp: +91 87555 94588

Please include your order number in all correspondence so our team can assist you quickly.