Terms of service

Welcome to ZHAROKHA.

These Terms of Service govern your access to and use of our website, products, services, and online store. By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service.

Please read them carefully before using the website.

1. About ZHAROKHA

ZHAROKHA is a contemporary Indian design house offering handcrafted products for living and adornment.

Our contact details are:

ZHAROKHA
SilverLine Apartments, Faizabad Road
L2-501, Ganeshpur Rahmanpur
Uttar Pradesh 226028, India

Email: as3870@gmail.com
Phone / WhatsApp: +91 87555 94588

2. Use of Our Website

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • You are at least the age of majority in your jurisdiction, or you are using the website under the supervision of a parent or legal guardian.
  • You will use the website only for lawful purposes.
  • You will not misuse, disrupt, damage, or attempt to gain unauthorised access to the website or its systems.

You may not use our products, website, content, or services for any illegal or unauthorised purpose.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colours, prices, and other details shown on our website are accurate.

However, due to differences in:

  • Screens and displays
  • Lighting
  • Photography
  • Natural materials
  • Handmade production
  • Craft techniques
  • Finishes and textures

the actual product may vary slightly from the images shown online.

Such reasonable variations are not considered defects.

4. Handcrafted and Natural Variations

Many ZHAROKHA products are handcrafted and may use natural materials including stone, wood, textiles, embroidery, metal, mother of pearl, or other artisan-made components.

As a result, variations may occur in:

  • Colour
  • Pattern
  • Grain
  • Stone veining
  • Texture
  • Surface finish
  • Embroidery
  • Dimensions
  • Shape
  • Hand-finishing

These differences are part of the individual character of handcrafted products and are not considered manufacturing defects.

5. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities
  • Discontinue products
  • Change product specifications
  • Modify collections
  • Restrict sales in certain regions
  • Cancel orders where stock is unavailable

Adding a product to your cart does not guarantee availability until the order has been successfully confirmed.

6. Pricing

All prices displayed on the website are shown in the applicable currency and may include or exclude taxes depending on how the website is configured.

We reserve the right to change prices at any time without prior notice.

The price applicable to your order will be the price shown at the time your order is placed, subject to correction of genuine pricing or technical errors.

7. Pricing and Website Errors

We take reasonable care to ensure that pricing and product information is accurate.

However, errors may occasionally occur.

If a product is listed with an incorrect price, description, or other information, we reserve the right to:

  • Correct the error
  • Cancel the affected order
  • Contact you before processing the order
  • Refund any amount already paid

We are not obligated to fulfil an order where there has been an obvious pricing or listing error.

8. Orders

When you place an order, you are making an offer to purchase the selected products.

Your order is considered accepted only when:

  • Payment is successfully completed, where applicable, and
  • We confirm or process the order

We reserve the right to refuse or cancel an order for reasons including:

  • Product unavailability
  • Suspected fraud
  • Payment failure
  • Incorrect pricing
  • Incorrect product information
  • Shipping limitations
  • Breach of these Terms

If we cancel a prepaid order, the applicable amount will be refunded to the original payment method.

9. Payment

Payments may be processed through Shopify and authorised third-party payment gateways.

By submitting payment information, you confirm that:

  • The information provided is accurate
  • You are authorised to use the selected payment method
  • Sufficient funds or credit are available for the purchase

Payment providers may be governed by their own terms and conditions.

10. Shipping and Delivery

Shipping timelines shown on the website are estimates.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Courier delays
  • Weather
  • Natural disasters
  • Government restrictions
  • Customs
  • Public holidays
  • Strikes
  • Remote delivery locations
  • Incorrect customer information

ZHAROKHA is not responsible for delays caused by third-party shipping providers or events beyond our reasonable control.

Please review our separate Shipping Policy for additional information.

11. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please ensure that the following information is correct before placing your order:

  • Recipient name
  • Phone number
  • House or apartment number
  • Street or locality
  • City
  • State
  • Postal code
  • Country

ZHAROKHA may not be responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Additional shipping charges may apply if an order needs to be resent.

12. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Return & Refund Policy.

By placing an order, you agree to the terms stated in that policy.

13. Order Cancellations

Orders may generally be cancelled only before they have been processed or dispatched.

Made-to-order, customised, or personalised products may not be eligible for cancellation after production has begun.

Please contact us as soon as possible if you wish to request cancellation.

14. Made-to-Order and Customised Products

Certain ZHAROKHA products may be:

  • Made to order
  • Personalised
  • Customised
  • Produced in limited quantities

Lead times for such products may differ from standard products.

Once production has commenced, these products may not be eligible for cancellation, return, or exchange except where they are defective, damaged, or incorrect.

15. Intellectual Property

All content on the ZHAROKHA website, including:

  • Brand name
  • Logo
  • Product names
  • Product designs
  • Photographs
  • Videos
  • Illustrations
  • Graphics
  • Text
  • Website layout
  • Packaging designs
  • Collection concepts
  • Artwork

is owned by or licensed to ZHAROKHA and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit any part of our content without prior written permission.

16. Product Design Protection

ZHAROKHA products may contain original design elements, motifs, compositions, forms, embroidery patterns, finishes, or other creative elements.

Unauthorised copying, reproduction, manufacturing, or commercial use of our product designs is prohibited to the extent permitted by applicable law.

17. User-Submitted Content

If you submit content to us, including:

  • Reviews
  • Photographs
  • Testimonials
  • Feedback
  • Comments
  • Social media content
  • Suggestions

you confirm that you have the right to provide that content.

Where permitted by law, you grant ZHAROKHA permission to use, reproduce, display, and share such content for marketing, promotional, editorial, or business purposes.

You may contact us if you wish to request removal of user-generated content.

18. Reviews

We may publish customer reviews on our website or marketing channels.

We reserve the right to remove or refuse content that is:

  • Abusive
  • Misleading
  • Defamatory
  • Discriminatory
  • Spam
  • Fraudulent
  • Unrelated to the product
  • In violation of applicable law

We do not guarantee that every submitted review will be published.

19. Third-Party Links

Our website may contain links to third-party websites or services.

These may include:

  • Payment providers
  • Social media platforms
  • Courier services
  • Marketing platforms
  • External websites

ZHAROKHA is not responsible for the content, security, accuracy, availability, or privacy practices of third-party websites.

Use of third-party services is subject to their own terms and policies.

20. Shopify

Our online store may be hosted on Shopify.

Shopify provides the e-commerce technology that enables us to operate our online store.

Certain technical functions, payments, integrations, or data processing activities may therefore also be governed by Shopify's terms, policies, and services.

21. Prohibited Uses

You must not use the website:

  • For unlawful purposes
  • To violate intellectual property rights
  • To transmit harmful code or malware
  • To collect customer data without permission
  • To interfere with website security
  • To impersonate another person
  • To engage in fraud
  • To submit false information
  • To scrape or copy website content for unauthorised commercial use
  • To attempt unauthorised access to our systems

We reserve the right to terminate or restrict access where prohibited activity is detected.

22. Accuracy of Account Information

If you create an account, you agree to provide accurate and current information.

You are responsible for:

  • Maintaining the confidentiality of your password
  • Protecting access to your account
  • Informing us of suspected unauthorised use

ZHAROKHA is not responsible for losses resulting from your failure to protect your login credentials.

23. Promotional Offers

From time to time, we may offer:

  • Discount codes
  • Seasonal promotions
  • Launch offers
  • Gift cards
  • Limited-time offers

Promotional offers may have separate terms and conditions.

Unless stated otherwise:

  • Promotions cannot be combined
  • Discounts may exclude certain products
  • Offers may be withdrawn without prior notice
  • Promotional items may have specific return conditions

24. Gift Cards

If gift cards are offered, they:

  • May be subject to validity periods
  • Cannot normally be redeemed for cash
  • May be subject to separate terms
  • May not be replaceable if lost or misused

Applicable gift card terms will be provided at the time of purchase.

25. Limitation of Liability

To the fullest extent permitted by applicable law, ZHAROKHA will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of our products.

Our total liability relating to any product purchase will generally not exceed the amount paid by you for the relevant product, except where applicable law requires otherwise.

Nothing in these Terms excludes rights that cannot legally be excluded.

26. Disclaimer

We do not guarantee that:

  • The website will always be available
  • The website will be free from errors
  • All content will always be current
  • The website will be free from viruses or technical problems
  • Third-party services will always operate without interruption

We may temporarily suspend or modify the website for maintenance, updates, security, or operational reasons.

27. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ZHAROKHA from claims, losses, damages, liabilities, and reasonable expenses arising from:

  • Your misuse of the website
  • Your violation of these Terms
  • Your infringement of third-party rights
  • Fraudulent or unlawful activity conducted through your account

28. Privacy

Your use of the website is also governed by our Privacy Policy.

Please review that policy to understand how we collect, use, store, and protect personal information.

29. Force Majeure

ZHAROKHA will not be responsible for delay or failure to perform obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Epidemics or pandemics
  • War
  • Civil unrest
  • Government restrictions
  • Strikes
  • Transportation disruptions
  • Internet or infrastructure failures
  • Supplier interruptions

30. Governing Law

These Terms of Service are governed by the laws of India.

Any dispute arising from these Terms, the website, or purchases made through the website will be subject to the applicable laws and jurisdiction of competent courts in India.

For the final legal version, you may wish to specify the exact city and court jurisdiction advised by your legal counsel.

31. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable.

32. Waiver

Failure by ZHAROKHA to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

33. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made to reflect:

  • New products or services
  • Changes to our business
  • Changes to our website
  • Legal or regulatory requirements
  • Changes to payment or shipping processes

The latest version will be published on this page with the revised update date.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

34. Entire Agreement

These Terms of Service, together with our:

  • Privacy Policy
  • Return & Refund Policy
  • Shipping Policy
  • Any other policies published on the website

constitute the agreement between you and ZHAROKHA regarding your use of the website and purchase of products.

35. Contact Us

For questions regarding these Terms of Service, please contact:

ZHAROKHA
SilverLine Apartments, Faizabad Road
L2-501, Ganeshpur Rahmanpur
Uttar Pradesh 226028, India

Email: as3870@gmail.com
Phone / WhatsApp: +91 87555 94588

For legal or policy-related queries, please include “Terms of Service Query” in the subject line.