Shipping policy

At ZHAROKHA, we take great care in preparing and packaging every order so that your products reach you safely and in excellent condition.

This Shipping Policy explains how orders are processed, dispatched, delivered, and tracked.

1. Order Processing

Orders are generally processed within 2–4 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

For handcrafted, made-to-order, customised, or limited-edition products, additional preparation time may be required. The estimated dispatch timeline will be mentioned on the relevant product page or communicated to you after your order is placed.

2. Domestic Shipping – India

We currently ship orders across serviceable locations in India.

Once dispatched, orders are generally delivered within approximately:

  • Metro cities: 3–6 business days
  • Other cities and towns: 5–8 business days
  • Remote locations: 7–12 business days

These timelines are estimates and may vary depending on the delivery location and courier partner.

3. Shipping Charges

Shipping charges, where applicable, will be calculated and displayed during checkout before payment.

From time to time, ZHAROKHA may offer:

  • Free shipping above a specified order value
  • Complimentary shipping during promotional periods
  • Special shipping rates for selected products or locations

Any applicable offer will be clearly communicated on the website.

4. Order Confirmation

After placing an order, you will receive an order confirmation through the email address or phone number provided during checkout.

The confirmation will include relevant order details.

If you do not receive confirmation, please contact us at:

Email: as3870@gmail.com
Phone / WhatsApp: +91 87555 94588

5. Shipment Tracking

Once your order has been dispatched, tracking details will be shared through email, SMS, WhatsApp, or another available communication method.

Please allow some time after receiving the tracking information for the courier system to update the shipment status.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Please ensure that the following details are correct before placing your order:

  • Recipient name
  • Apartment, house, or building number
  • Street and locality
  • City
  • State
  • Postal code
  • Country
  • Contact number

ZHAROKHA will not be responsible for delays or failed deliveries caused by incomplete or incorrect delivery information supplied by the customer.

7. Address Changes

If you need to modify your delivery address, please contact us as soon as possible.

We may be able to update the address only if the order has not yet been dispatched.

Once the order has been handed over to the courier partner, an address change may not be possible.

Additional shipping charges may apply where a shipment needs to be redirected or reshipped.

8. Failed Delivery Attempts

Our courier partner may make multiple attempts to deliver your order.

If delivery cannot be completed because:

  • The recipient is unavailable
  • The address is incorrect
  • The phone number is unreachable
  • Delivery is refused
  • The courier cannot access the delivery location

the shipment may be returned to ZHAROKHA.

If the customer requests reshipment, additional shipping charges may apply.

9. Delivery Delays

We make every effort to ensure timely delivery, but delays may occasionally occur due to circumstances outside our control, including:

  • Courier or logistics delays
  • Public holidays
  • Severe weather
  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Strikes
  • High seasonal order volumes
  • Remote delivery locations
  • Operational disruptions
  • Force majeure events

ZHAROKHA is not responsible for delays caused by third-party courier providers or events beyond our reasonable control.

However, our team will assist wherever possible in tracking and resolving delivery issues.

10. Handcrafted & Made-to-Order Products

Certain ZHAROKHA products are handcrafted, produced in small batches, or made to order.

These products may require additional preparation or production time before dispatch.

Where applicable, estimated production timelines will be mentioned on the product page or communicated separately.

We encourage customers to place time-sensitive orders well in advance.

11. Fragile Products

Some ZHAROKHA products may include fragile materials such as:

  • Marble
  • Soapstone
  • Glass
  • Ceramic
  • Mother of pearl
  • Decorative metalwork

These products are packed carefully using suitable protective materials.

We recommend inspecting the parcel immediately upon delivery.

12. Damaged Shipments

If your order arrives visibly damaged, please take photographs of the package before opening it.

If the product itself is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Clear photographs of the damaged product
  • Photographs of the outer packaging
  • Photographs of the inner packaging
  • An unboxing video, where available

Please retain the original packaging until your issue has been reviewed and resolved.

Approved claims will be handled according to our Return & Refund Policy.

13. Lost Shipments

If your tracking status shows no movement for an unusually long period or the courier confirms that the parcel has been lost, please contact us.

We will coordinate with the courier partner to investigate the shipment.

Where a shipment is officially confirmed as lost, we may provide:

  • A replacement, subject to availability, or
  • A refund for the affected order

as appropriate.

14. Orders Marked as Delivered

If the courier tracking shows your order as delivered but you have not received it, please:

  • Check with family members or household staff
  • Check with building security or reception
  • Check with neighbours
  • Verify the shipping address provided in your order

If the parcel still cannot be located, contact us promptly so that we can raise the matter with the courier partner.

15. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately due to:

  • Product availability
  • Different production timelines
  • Packaging requirements
  • Warehouse or fulfilment arrangements

Where applicable, separate tracking details may be provided.

16. International Shipping

International shipping may be made available for selected destinations and products.

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Local taxes
  • Clearance charges
  • Brokerage fees
  • Other destination-country charges

These charges are not generally included in the product price or shipping fee unless specifically stated.

Customs regulations and delivery timelines vary by country.

ZHAROKHA is not responsible for delays caused by customs clearance procedures.

If international shipping is not currently available at checkout, please contact us to enquire about possible delivery options.

17. Customs & Import Duties

For international orders, any applicable customs duties, import taxes, or government charges are generally the responsibility of the recipient unless otherwise stated.

We recommend checking your country's import regulations before placing an international order.

Refusal to pay applicable customs charges may result in the parcel being returned.

Any costs incurred as a result may be deducted from an eligible refund, where legally permitted.

18. Packaging

ZHAROKHA products are carefully packed to protect them during transit while maintaining a considered brand experience.

Depending on the product, packaging may include:

  • Protective wrapping
  • Product boxes
  • Cushioning materials
  • Outer shipping cartons
  • Fragile-product protection

Please recycle or reuse packaging materials wherever possible.

19. Gift Orders

Where gift wrapping or gift-message services are available, customers may select them during checkout or contact us before dispatch.

Gift packaging availability may depend on the product and order size.

20. Shipping Restrictions

We reserve the right to decline shipment to locations where:

  • Courier service is unavailable
  • Delivery is considered unsafe or impractical
  • Local regulations restrict delivery
  • Shipping costs or logistics are commercially unreasonable

If we are unable to fulfil delivery after accepting payment, we will contact the customer and process an appropriate refund.

21. Contact Us

For shipping, tracking, or delivery-related questions, please contact:

ZHAROKHA
SilverLine Apartments, Faizabad Road
L2-501, Ganeshpur Rahmanpur
Uttar Pradesh 226028, India

Email: as3870@gmail.com
Phone / WhatsApp: +91 87555 94588

When contacting us about an existing shipment, please include your order number so that we can assist you more quickly.